Our Performance - March 2025
Reliability of our timetable
- Our overall reliability for the month was 99.25%*
- Weather cancellations – 0%
- Staffing cancellations – 0%
- Technical cancellations – 0.42%
- Other cancellations – 0.33% (All related to NHS Patient transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 92.96%**
- Delays over 15 minutes – 1.05% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 2.43
- Total Compliments per 10,000 customers - 9.44
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
Mar 2025 • Family
We had a lovely day out to Ryde, finally ticking hovercraft off our transport bucket lists. It was a thrill to speed across the Solent, the slight bounciness on the return journey making it really feel like we were flying. Lovely to see the spectators on the shore at either end which enhanced the feeling that we were doing something special.The service ran to time and the staff were friendly.
Ryde worked well as a day trip destination too. There’s lots to do for a few hours, including crazy golf, a museum, a walk along the pier and the chance to spectate other hovercraft arrivals and departures.
Ryde worked well as a day trip destination too. There’s lots to do for a few hours, including crazy golf, a museum, a walk along the pier and the chance to spectate other hovercraft arrivals and departures.
Written 17 March 2025
Thank you for your five-star review - sounds like your day trip was fun and we are delighted to be part of your memorable day. Hope to see you onboard again soon.
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
|
|
|
|
|
4.2/5 |
4.6/5 |
4.3/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.