Our Performance - December 2024

• Our overall reliability for the month was 83.30%*
• Weather cancellations –  9.05% of all services
• Staffing cancellations – 0%
• Technical cancellations – 4.74%
• Other cancellations – 2.9% (0.32% Emergency patient transfers and 2.58% due to exclusion zone in place for unexploded WW2 Ordinance on Southsea seafront)

• Our overall OTP for the month was 97.10%**
• Delays over 15 minutes – 2.90% of all services

• Total Complaints per 10,000 customers - 4.55
• Total Compliments per 10,000 customers - 7.03

Each month we share a review from one of four independent online review sites and focus on one complaint with our response, alongside our current ratings on those same review sites:

Here are our current ratings posted by our customers on four influential independent websites:

* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.

** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.