Our Performance - January 2026

• Our overall reliability for the month was 82.71%
• Weather cancellations –  16.41%
• Staffing cancellations – 0%
• Technical cancellations – 0.65%
• Other cancellations – 0.23% (NHS Transfers)

• Our overall OTP for the month was 100%**
• Delays over 15 minutes – 0% of all services

• Total Complaints per 10,000 customers - 1.97
• Total Compliments per 10,000 customers - 9.37

Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:

January

Many, many memories of this service over the years. Travelling on it was such an amazing experience. A little noisy but the crossing is quick and sadly over in a short space of time. Maybe cancelled during storms. A must do bucket list tick.

Here are our current ratings posted by our customers on four influential independent websites:

* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.

** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.