Our Performance - July 2025
Reliability of our timetable
- Our overall reliability for the month was 96.78%
- Weather cancellations – 0.55%
- Staffing cancellations – 0%
- Technical cancellations – 1.84%
- Other cancellations – 0.83% (NHS Transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 94.75%**
- Delays over 15 minutes – 5.25% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 3.95
- Total Compliments per 10,000 customers - 22.89
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
Jul 2025 • Couples
We just did the Ultimate Experience - fantastic! Pilot showed us what it could do, even though it was windy & seas were choppy - did donuts in the Solent! All the crew were friendly and knowledgeable - can't wait to do it again!
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
|
|
|
|
|
4.2/5 |
4.6/5 |
4.2/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.