Our Performance - March 2026
Reliability of our timetable
- Our overall reliability for the month was 92.83%
- Weather cancellations – 6.23%
- Staffing cancellations – 0%
- Technical cancellations – 0.62%
- Other cancellations – 0.32% (NHS Transfers)
On Time Performance (OTP) of our timetable
- Our overall OTP for the month was 98.03%**
- Delays over 15 minutes – 1.97% of all services
Our Customer's Feedback
- Total Complaints per 10,000 customers - 0.89
- Total Compliments per 10,000 customers - 20.41
Each month we share a review from one of four independent online review sites, alongside our current ratings on those same review sites:
Extra mile
Mar 2026
I visitors the IOW with my 3 children and my middle child with Autism became quite overwhelmed. One member of staff noticed and came to help and offered him a sticker which made his day. I have to say not often do you come across staff who are so attentive and go the extra mile with a smile on their face. Poppy is a credit to you and really made my experience a lot easier! Please pass on my thanks and appreciation
Our Online Review Ratings
Here are our current ratings posted by our customers on four influential independent websites:
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4.2/5 |
4.6/5 |
4.3/5 |
4.7/5 |
* Reliability is measured by counting the number of services which were operated as a percentage of all the scheduled flights in the timetable.
** OTP is measured by counting the number of timetabled services which departed within 15 minutes of advertised time, aligning us with a performance measure of our rail transport providers. Please note we have introduced metrics to show the duration of our delays for further transparency.